At PatientNex, your trust means everything to us. We understand that when you share your personal information, you expect it to be treated with care, confidentiality, and respect. Protecting that trust is at the heart of everything we do.

This Privacy Policy explains how PatientNex by Immersive Infotech Private Limited (“PatientNex,” “we,” “our,” or “us”) collects, uses, protects, and manages your data when you visit our website, contact our team, or use our healthcare-focused marketing and automation services.

PatientNex operates as a dedicated division of Immersive Infotech Private Limited, incorporated in India under the Companies Act 2013 (CIN U72900MP2014PTC032307).
Registered Office: 604, Atulya IT Park, Bhawarkua Main Road, Indore, Madhya Pradesh 452014, India.

This notice applies whenever you:

• Visit www.patientnex.com or any associated page.
  
  
• Submit an enquiry, schedule a demo, or request a consultation.
  
  
• Engage with our campaigns, newsletters, or social-media channels.
  
  
• Partner with us as a client, vendor, or applicant.
  
  

1. The Information We Collect

We collect only what is necessary to provide meaningful, personalised, and secure experiences.

Information you share with us

• Contact details such as your name, email address, phone number, and clinic or hospital name.
  
  
• Information provided while requesting a proposal, consultation, or newsletter subscription.
  
  
• Billing details, invoices, or payment references when you engage our services.
  
  
• Job-application details such as résumé, qualifications, and professional history.
  
  
• Content voluntarily shared on our social-media platforms, including feedback, comments, and tagged posts.
  
  

Information collected automatically

• Device type, browser, IP address, and usage patterns when you browse our site.
  
  
• Analytical data from tools such as Google Analytics and LinkedIn Insight Tag to understand site performance.
  
  
• Cookies that remember preferences and help improve user experience.
  
  

2. How We Use Your Information

Every piece of information we collect serves a specific, legitimate purpose. We use your data to:

• Deliver, personalise, and improve the services you request.
  
  
• Process proposals, invoices, and support communication.
  
  
• Provide updates about projects, campaigns, or consultations.
  
  
• Send relevant healthcare-marketing insights, newsletters, or educational content (only with consent).
  
  
• Enhance our website’s performance through analytics and feedback.
  
  
• Comply with India’s Digital Personal Data Protection Act 2023 and IT Act 2000.
  
  
• Safeguard systems and prevent misuse of information.
  
  

When working with healthcare professionals, we apply an added layer of confidentiality. Patient data, campaign insights, and automation workflows are handled with the same privacy and security standards your patients expect from you.

3. How and When We Share Information

We never sell your data. We share limited information only when essential to deliver services effectively, such as with:

• Secure payment gateways (e.g., Razorpay, PayU).
  
  
• CRM and automation tools (e.g., HubSpot, Mailchimp, SendGrid).
  
  
• Cloud hosting and analytics partners (e.g., AWS, Google Analytics, LinkedIn Insight).
  
  
• Professional advisors including auditors, legal consultants, or tax authorities when required by law.
  
  

Each partner is carefully vetted and contractually bound to maintain confidentiality and data protection standards consistent with Indian law.

4. Who Controls Your Data

Your personal data is—and will always remain—yours. At PatientNex, we act as the data fiduciary, which means we are responsible for keeping your information safe and ensuring it is used only for clear, lawful, and beneficial purposes. We never make decisions about your data lightly.

Our responsibility is to process your information transparently, only for reasons directly connected to the services you’ve chosen or the permissions you’ve granted. You can always ask us how your data is being used, and we’ll give you an honest, detailed answer.

If at any point our business structure changes—such as in a merger or acquisition—you’ll be notified well in advance. In such a case, your data will remain protected under the same privacy standards, and we will ensure that your consent remains at the heart of every decision.

5. Your Rights and Choices

Your privacy is not just a policy to us—it’s your right, and we’re committed to helping you exercise it easily and confidently.

You have full control over your personal information, and you can:

• Access your information: Request a copy of the data we hold about you in an easy-to-understand format.
  
  
• Correct or update details: Ask us to rectify any outdated or inaccurate information quickly.
  
  
• Withdraw your consent: You can opt out of marketing communications or other consent-based uses at any time—no questions asked.
  
  
• Restrict or object to processing: Choose how much of your data we use and for what purpose.
  
  
• Request data transfer: Have your information securely transferred to another controller if needed.
  
  
• Nominate a representative: Authorise someone you trust to manage your data rights on your behalf.
  
  

We aim to make this process as seamless as possible. To exercise any of these rights, simply email us at info@patientnex.com, and our privacy team will respond with care and clarity within 30 days.

6. How We Keep Your Information Secure

Your privacy and safety are our highest priorities. We treat every piece of data you share with the same diligence and confidentiality that healthcare professionals extend to their patients.

Here’s how we protect your information:

• Advanced encryption: All communication and storage are protected using SSL/TLS encryption and secure, ISO-certified servers.
  
  
• Access control: Only authorised team members can access specific information, protected by multi-factor authentication.
  
  
• Routine security checks: We conduct regular audits, staff training, and vulnerability assessments to ensure ongoing protection.
  
  
• Data backup and recovery: Your data is securely backed up with robust disaster-recovery plans to prevent loss or misuse.
  
  

We also ensure that every partner, software, and tool we use complies with strict privacy and security standards. Because in healthcare marketing, data security isn’t optional—it’s a commitment.

7. Data Retention & Deletion

We believe that data should stay only as long as it serves a clear and valuable purpose. At PatientNex, we retain personal information only for as long as it’s needed to fulfil the purpose for which it was collected — whether that’s to deliver services, comply with legal requirements, or maintain client records for legitimate business interests.

Once that purpose is complete, your data is either securely deleted or anonymised so it can no longer be linked to you. We use systematic deletion processes and follow verified protocols to ensure information is permanently removed from our active systems and backups.

If you ever wish for your data to be deleted sooner, simply contact us at info@patientnex.com, and we’ll take care of your request promptly while keeping you informed every step of the way.

Because we understand — sometimes, peace of mind begins with knowing your information has truly been erased.

8. Cookies and Tracking Technologies

We use cookies to make your experience smoother and to understand how visitors interact with our website. You can manage or disable cookies through your browser settings at any time, although some features may not function as intended.

9. Policy Updates

As technology evolves and new privacy laws emerge, we may occasionally update this Privacy Policy to keep it current and compliant. Whenever we make changes, we’ll always be transparent about it.

The latest version will always be available on this page, along with a clear “Last Updated” date so you know exactly when the change occurred. If a significant update affects how your data is used, we’ll notify you directly—because you deserve to know first.

At PatientNex, we believe privacy should never be confusing or hidden in fine print. Our goal is to keep you informed, involved, and in control.

10. Transparency & Ethics in Every Interaction

Trust is built not only through technology but through intent. At PatientNex, we uphold transparency, fairness, and accountability in every data interaction. We never sell, misuse, or manipulate your information. We don’t engage in hidden data practices, and we never share your details with third parties without a valid purpose or your explicit consent.

Our internal policies are grounded in ethics. Every team member is trained to handle personal and professional data responsibly — always with respect and honesty. We continuously review our systems, partnerships, and communication methods to ensure that our commitment to privacy remains strong, uncompromised, and human.

At PatientNex, data security isn’t just a checkbox. It’s a reflection of our integrity. And your trust remains the foundation of everything we do.

11. Contact Us

We’re always here for you. If you have questions, suggestions, or even concerns about your privacy, please reach out—we’ll listen, explain, and resolve them promptly.

You can contact us at:
Email: info@patientnex.com
Registered Office: 604, Atulya IT Park, Bhawarkua Main Road, Indore, Madhya Pradesh 452014, India

If you ever feel your privacy concerns require escalation, you may also contact India’s Data Protection Board or CERT-In via https://www.cert-in.org.in.

We want you to feel confident when you work with us, knowing your data is in safe and responsible hands. You should never have to think twice before reaching out—we’ll always be ready to help.

Our Commitment

At PatientNex, privacy isn’t just a policy—it’s a promise.

We handle your data with honesty, empathy, and integrity at every step. Our systems are secure, our practices are ethical, and our team is trained to treat your information with the utmost respect.

We believe transparency builds trust, and trust sustains relationships. Every security measure, every compliance step, and every communication we send is guided by a single principle: your privacy is as important as your progress.

When you partner with PatientNex, you don’t just choose a healthcare marketing agency—you choose a team that values your privacy as much as your success.